Here's a REALLY Timely Repeat About Norovirus: What Impact Does It Have on Your Restaurant?

In the news right now there are widespread reports of Norovirus outbreaks in the United States. While these outbreaks may be affecting schools and healthcare facilities, we all know the impact a Norovirus outbreak can have on a restaurant. Though we first published this post in mid-December, we thought it was especially important to share it again with you now - it's a really good time to take a closer look at your food safety program to make sure you have measures in place to reduce the risk of norovirus. And so... 

According to the Centers for Disease Control and Prevention (CDC), there are more than 250 different types of foodborne illnesses. Yet, norovirus is among the most common. In fact, norovirus is responsible for over 50 percent of foodborne illnesses in the United States. And looking at foodborne outbreaks over the last few years, foodservice establishments were the main source of these outbreaks, which are often related to an infected employee practicing poor personal hygiene and subsequently handling food. So what can you do to help ensure your restaurant doesn’t fall victim to a norovirus outbreak?

A strong food safety program that takes norovirus into consideration is critical. In the recent bulletin, “The Importance of Norovirus: Why You Should Have a Good Food Safety Program,” I along with Dr. Lee-Ann Jaykus and Dr. Elizabeth Bradshaw, both from North Carolina State University, take a closer look at norovirus and the preventive measures, including hand hygiene and surface sanitization, a restaurant can take to help reduce the spread of this foodborne illness.

Download Bulletin - The Importance of Norovirus: Why You Should Have a Good Food Safety Program

Find additional Norovirus information and downloads to help build a strong food safety program.

Norovirus: What Impact Does It Have on Your Restaurant?

According to the Centers for Disease Control and Prevention (CDC), there are more than 250 different types of foodborne illnesses. Yet, norovirus is among the most common. In fact, norovirus is responsible for over 50 percent of foodborne illnesses in the United States. And looking at foodborne outbreaks over the last few years, foodservice establishments were the main source of these outbreaks, which are often related to an infected employee practicing poor personal hygiene and subsequently handling food. So what can you do to help ensure your restaurant doesn’t fall victim to a norovirus outbreak?

A strong food safety program that takes norovirus into consideration is critical. In the recent bulletin, “The Importance of Norovirus: Why You Should Have a Good Food Safety Program,” I along with Dr. Lee-Ann Jaykus and Dr. Elizabeth Bradshaw, both from North Carolina State University, take a closer look at norovirus and the preventive measures, including hand hygiene and surface sanitization, a restaurant can take to help reduce the spread of this foodborne illness.

Download Bulletin - The Importance of Norovirus: Why You Should Have a Good Food Safety Program

Find additional Norovirus information and downloads to help build a strong food safety program.

Lessons Learned: Using Television Cooking Shows to Teach about Food Safety

Turn on your television at any time during the day, and you are bound to find a cooking show on one of the channels. Whether it's a show dedicated to offering up helpful hints and recipes or a cooking competition, it is clear the concept of food is something that draws viewers in.

Yet, in between all the slicing and dicing and sautéing, are the chefs and professionals on your favorite shows following the best food safety practices?

A recent study conducted by researchers from the University of Massachusetts Amherst and published in the Journal of Nutrition Education and Behavior found that many of these programs miss the opportunity to model proper safety measures. Yes, this can be seen as a challenge to many, but researchers also took their learnings as an opportunity to identify steps toward improvements these shows should take. These included: food safety training, safe food handling practices and using food safety as a judging criteria. 

While this study may pertain to the home cook, there are some valuable takeaways that you can apply to your restaurant. These include:

1. Ensure a food safety training course is in place. Also, offer follow-up training to answer any questions and to make sure that food safety best practices are being followed.
2. Demonstrate and educate on safe food handling practices. This includes following proper cooking instructions and implementing processes to avoid cross contamination.
3. Follow up with employees and make sure they are following proper hand hygiene practices and washing hands at key moments.

Food safety is critical to the success of your restaurant. Use these tips to enhance your food safety program so your restaurant can set the standard for food safety.

What Foodservice Workers Need to Know About the FDA Final Rule on Consumer Antibacterial Soaps

Earlier this month, the FDA issued its Final Rule on antibacterial soap products marketed to consumers or made available for use in public settings. This ruling excludes antibacterial soaps used in foodservice settings, as well as hand sanitizers. In addition, while this rule only applies to a subset of active ingredients and products used outside of healthcare and food handling industries, there might be some confusion as to the regulation’s impact on the foodservice industry. 

The Important Role of Hand Hygiene Plays in Foodservice
Handwashing with soap and water is the first and most important step any restaurant worker can take to ensure the safety of food and reduce the risk of getting sick or making others sick. 

Whether it takes place on the farm where the food is being grown, or in the kitchen (at home or in a restaurant), hand hygiene is vital to preventing our food from becoming contaminated. Also, when people think about hand hygiene in the foodservice industry, they typically think about handwashing with soap and water. 

Antibacterial Soaps and the Foodservice Industry
While the FDA does not specify what type of soap – bland or antibacterial – for foodservice industry workers to use, antibacterial soaps are common.  

Antibacterial soaps are often used because they contain ingredients designed to kill germs on the skin, adding an extra level of protection from microbial contamination. In fact, a 2011 study, published in the Journal of Food Protection, compared bland and antibacterial soaps and found that antibacterial soaps did provide a statistically significant greater reduction in bacteria.

In addition, handwashing technique plays a critical role in reducing the transient, or illness-causing germs, on hands. Yet, oftentimes, handwashing technique is incorrect, and using an antibacterial soap helps kill germs missed by an ineffective washer. 

Download "Food Safety Hand Hygiene Regimen" Poster >

All in all, hand hygiene and using the right hand hygiene products play a critical role in food safety.

Risk-Based Handwashing

Changing behaviors within your current culture

The challenge of handwashing in foodservice is rooted in basic human behavior. If the would-be washer can see no reward, he or she becomes a non-washer; this is even true for managers. Handwashing simply becomes a matter of custom, comfort or convenience with no connection to the actual risk. The complexity of a sustainable solution results in operators attacking one barrier at a time, but a holistic approach has a much better chance of success.

Real issues abound. Barriers of language, culture, turnover, absenteeism, productivity, hand sink location, empty dispensers, skin irritation and training time frequently come up as challenges to handwashing at key moments. However, the reality is there is no measurement for a clean hand, no standards for frequency and seldom are employees disciplined for not washing their hands. These barriers actually protect the status quo and endanger the life of the customer, staff and the very business itself.

Handwashing competes with the highly valued indicators of productivity on which managers and staff are measured and rewarded. The risk of a foodborne outbreak is already high but getting much higher by virtue of the current trends in rising punitive damages and threatened executive jail time. Advancements in science like Whole Genome Sequencing (WGS) have equipped the CDC Pulse-Net labs with the capability to identify outbreaks previously missed by first-generation systems. 

Measuring Handwashing
Risk management must play a larger role in fixing the time-hardened handwash behaviors. The answer is in process control for which numbers are needed -numbers to reach and sustain goals via the built-in employee Performance Review structure. The steps for a sustainable solution are to first assess the risk, set standards, set the conditions for success, train and finally monitor to motivate the needed behavior change.

The Handwashing For Life Institute has developed tools to help change handwashing behavior. All of these lead to measurement as a way to motivate and sustain hand cleanliness levels and the behaviors required. 

High-touch surfaces frequently harbor pathogens. High levels of pathogens remain invisible but are more likely to cross-contaminate than those surfaces frequently cleaned and measured with either ATP or UV tracing systems. The measurement increases the cleaning frequency.

Handwashing effectiveness can be given a number by using invisible tracing lotion and scanning with a UV light to illuminate areas missed. This training method adds visual impact that helps a workforce better understand the need for a thorough wash. 

A safe-level frequency of washing hands is an important standard to engage the staff in setting. The number is always imprecise, but it is reached through collaboration with peers and their managers. The most dramatic improvement in handwash frequency occurs with the addition of electronic logging of actual washes and comparing them to the employee-agreed safe level standard. In addition, some firms have developed electronic monitoring solutions to help measure and ensure compliance.

Data converts randomness to a process and drives a sustainable handwashing solution. Handwashing becomes clearly understood as a critical risk-based behavior. Now success can be calibrated, celebrated and perpetuated.